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Refund Policy

We want you to be satisfied with your SonicTV subscription. This policy explains when refunds are available, how to request one and which situations fall outside it.

Last updated: January 1, 2026

1. General policy — no refunds after activation

All subscription purchases are final once an account has been activated.

Because the service provides immediate access to digital streaming content upon payment, refunds cannot be offered after credentials have been delivered and activated. This is consistent with standard practice for digital subscription services and with Canadian consumer protection law.

We strongly encourage you to start with the CA$10.99 introductory 1-month plan before committing to a longer subscription — see section 5.

2. Eligible exceptions

2.1 Extended service outage

If SonicTV experiences a verified outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit against your next billing period.

  • The outage must be confirmed on our side and attributable to our infrastructure.
  • Outages caused by your internet provider, your device or third-party applications (including IBO Player) are not eligible.
  • Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate charge

If you were charged more than once for the same plan because of a technical error, you are entitled to a full refund of the duplicate charge.

  • Proof of the duplicate charge, such as a bank or processor statement, may be requested.
  • Duplicate-charge refunds are processed within 5 to 10 business days.

3. Situations that are not eligible

  • You changed your mind after purchasing.
  • You purchased the wrong plan length.
  • You experienced problems with your own internet connection, router or device.
  • You had compatibility issues with hardware or software that SonicTV does not support.
  • Your account was suspended or terminated for breaching our Terms of Service.
  • You forgot about the subscription or did not use it during the paid period.
  • Channel availability changed during your subscription period.

4. How to request a refund

  1. Email [email protected] with the subject line Refund Request — [your account email].
  2. Include the full name on the account, the email address used to register, the date of purchase, a description of the issue and the payment reference where available.
  3. Submit the request within 7 days of the qualifying event.
  4. Our team reviews the request and replies within 3 business days.

5. The introductory plan

SonicTV offers a discounted 1-month introductory plan at CA$10.99 so new subscribers can evaluate the service at minimal cost before committing to a longer term. We encourage every new subscriber to start there. Order it from the checkout page, or see all five plans on the pricing page.

6. Refund processing

  • Approved refunds are returned to the original payment method.
  • Processing takes 5 to 10 business days depending on your bank or payment provider.
  • SonicTV is not responsible for delays caused by financial institutions.

7. Chargebacks

Please contact [email protected] before initiating a chargeback. Unauthorised chargebacks may lead to immediate account suspension and will be disputed. Where a chargeback is found to be fraudulent, SonicTV reserves the right to pursue recovery through the appropriate legal channels.

8. Changes to this policy

We may modify this policy at any time. Changes are published at https://sonictv.ca/refund.html with a revised "last updated" date, and continued use of the service constitutes acceptance.

9. Contact

Refund enquiries: [email protected]. Our support desk aims to respond to every message within 24 hours — reach it from the contact page.