SonicTV frequently asked questions
Everything Canadian subscribers ask before ordering — and the handful of things worth knowing afterwards. If your question is not here, the support desk answers in English and French around the clock.
SonicTV is a Canadian IPTV subscription service. Instead of a satellite dish or a cable box, television is delivered over your existing internet connection to the IBO Player application. One subscription covers 19,800+ live channels, 84,000+ on-demand movies and series, and a full electronic programme guide.
IBO Player, and only IBO Player. It is the single application SonicTV supports, it installs on Android, iOS, Windows, macOS, Fire TV, MAG and STB boxes, and Samsung or LG Smart TVs, and our setup guide walks through every one of those platforms.
One device per subscription, at a time. If a second television needs its own stream, take a second line and we will align the two expiry dates so they renew together.
Under ten minutes on average once payment is confirmed. Your username, password and portal address are issued by hand and sent to the email address on your order as well as to WhatsApp.
Your opening month is CA$10.99. From there the rate card reads CA$15.99 monthly, CA$24.99 across three months, CA$39.99 across six, and CA$69.99 for a full year. Everything is quoted in Canadian dollars, and no plan renews by itself.
Cards (credit or debit), Interac e-Transfer and the major cryptocurrencies all work. An advisor confirms the payment with you on WhatsApp, and no card details are ever kept on our side.
No. There is no contract, no credit check and no commitment beyond the plan you buy. When a plan ends you decide whether to extend it.
Roughly 15 Mbps for a stable HD stream, 25 Mbps for Full HD and 35 Mbps or more for 4K sources. A wired connection is always steadier than Wi-Fi, particularly during live sport.
That is what the dual-cluster design is for. Sonic North carries Canadian and American feeds, Sonic Global carries the rest, and traffic fails over automatically between fifty 20 Gbit servers across ten points of presence. Measured availability over the last twelve months is 99.9%.
Yes — more than 1,450 Canadian feeds, including TSN, Sportsnet, CBC, CTV, Global, Citytv, RDS, the French-Canadian package, Canadian 4K channels and regional affiliates from every province.
There is: 84,000+ films and series episodes, updated daily, with complete seasons kept intact. Both English and French titles sit in the same catalogue.
Yes, and there is no fee. Message the support desk, they release the old device identifier and attach the new one, and your playlist reappears within a few minutes.
Contact the desk at any hour — support is staffed around the clock in English and French. If a verified outage attributable to our infrastructure runs beyond 72 consecutive hours, the refund policy provides for a pro-rata credit.
Both. The reseller programme sells credits that you convert into customer lines from your own panel, and the affiliate programme pays 25% on first-time sales and 25% again on every renewal from that referral.
Still deciding?
The quickest way to settle it is the introductory month: CA$10.99 buys thirty days of the complete service on your own television, with no contract behind it. The full rate card sits on the pricing page, and the channel list shows precisely which Canadian feeds you would receive.
If the hold-up is technical rather than commercial, the IBO Player guide shows the whole installation from download to first channel, on every supported device.