Contact the SonicTV desk
Questions before ordering, a channel you need to check, or a stream misbehaving at eleven at night — the desk is staffed around the clock, in English and in French.
Reach us
Ways to get hold of SonicTV
- WhatsApp+1 514 447 7860 — the fastest route, day or night. Orders, activation and troubleshooting all happen here.
- Email[email protected] — best for billing questions, reseller enquiries and anything you want in writing.
- HoursAround the clock, every day of the year — statutory holidays included. Overnight messages reach the same team, never a bot.
- LanguagesEnglish and French. Québec subscribers are served in French end to end, from the first message to the activation walkthrough.
- Postal addressSonicTV Media, 222 Queen Street, Suite 1400, Ottawa, Ontario K1P 5V9, Canada.
Before you write in about a frozen stream
Nine times out of ten a reboot of the device and the router clears it. If it persists, send us the channel name and the time it happened — that lets the admin team trace the source rather than guess. The FAQ lists the other quick checks worth running first.
Not a subscriber yet? The pricing page covers the five plans, and the channel list is worth a look if you are checking for a specific Canadian feed before you order.